Yeah man sounds 100% ligit. AI picture, website that looks like it took 3 minutes to build, work on a tourist visa, and no one would tell you their names.
At the end of the day when doing inventory, a bag was missing. They reviewed the cameras and saw the theft. I screenshot the images of her from the video.
Yeah, they've probably been saying that for years. Only practical option is the tourist police. And all they can do is ask/negotiate/translate for you with the hotel. They wouldn't be able to force them to refund anything, but sometimes just their presence is helps.
If you stay though, you wouldn't be able to get anything.