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What issues have users encountered with Thai Vietjet's online check-in process?

Thai Vietjet Online Check-in Issues Travel Tips Airline Customer Service Booking Retrieval

Aug 22, 2025

2 days ago

Garrett ***********

ORIGINAL POSTER

Thai vietjet online check in. Anyone else have issues with it? Says can't find my booking.

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TLDR : Answer Summary

Users have reported various issues while trying to check in online with Thai Vietjet, including difficulties in retrieving bookings, problems with entering flight details, and specific restrictions for flights to Vietnam. Some suggest checking the flight number for errors or using a different app version to resolve the issue. One commenter successfully figured out a mistake in their name entry that allowed them to access their booking.

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Garrett ***********

ORIGINAL POSTER

Thanks guys, figured it out. I wasn't putting the first letter of my middle name on my first name (since my first name and my middle name are 2 different fking things). Summited the lookup with just my last name and it found the booking. Aaaand flight delayed 45 mintues, cnx-bkk

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Christer *****

I had to take off the letters in the flight number

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Brian *********

It won't let you check in if flying to Vietnam as staff need to physically check documents and onward ticket, especially foreigners

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Garrett ***********

ORIGINAL POSTER

@Brian ********

Domestic flight

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Brian *********

@Garrett **********

yes, also experienced that but at least you can check in via ticket machine and then go to bag drop with domestic. With international you have check in at the counter even if hand luggage only. I'm not sure if the Thai Nationals are treated the same though.

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Garrett ***********

ORIGINAL POSTER

@Brian ********

I flew to Hong Kong last month from chiang mai and didn't have to check in at the desk, downloaded my boarding pass and made it to the gate. They did manually check me at the gate though. Could be country specific.

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Garrett ***********

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Chris *******

There are two apps.

Yeah makes no sense.

Try the other version and it will work, just did it recently.

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Chuck **********

It’s terrible! Not trustworthy!

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Jo **********

they also don’t allow me online check in. Go to manage my booking and see if you can retrieve it

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Jo **********

i fly with them at least once a month. had this happen a couple of times - call them

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Jo **********

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