airline customer service

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This page displays all the results for the Airline Customer Service tag, sorted by the most recent activity. There are a total of 2 questions that have been tagged with Airline Customer Service. Explore the questions to find discussions and information relevant to this topic.
Mar 26, 2023
2 years ago
Anthony ********
ORIGINAL POSTER
A word to regular travelers to Thailand. I recently returned from Thailand using Finnair. They changed the return flight from a 2 hour layover to 21 hours. Could not change the flight on their crap application. When phoned Bangkok office they wanted 400 pounds to change flights even though I had booked a changeable ticket. Had to book a hotel in Finland. I've tried and tried to complain but they have blocked their complaints form! Flew with them before covid and was fine. What's happened Finnair? Food was rubbish and scarce. You had to pay for anything on the flight from helsinki. I personally will never fly this airline again.
Mar 16, 2023
2 years ago
Paul ********
ORIGINAL POSTER
Ok so booked a flight to Chang Mai with Nok. Supposed to fly at 1.05 pm and had a txt to say put back to 2.15 pm.

Ok you think a bit more time to get there. Arrived at the airport and was told at 12.15 our boarding time was 12.35 which I thought was strange as we would sit on the plane for a long time.

So quickly went through to gate and the kids with us bought some noodles. Within 3 minutes our names are called out at 12.45. Rushed onto the plane and told to throw away noodles because they can’t eat them on the plane.

Took off at 1pm

What a disappointment but thats Nok air. Check in girl had a blank look on her face when I showed her the txt. Screen for the flight said 2 pm take off.

Be careful when you fly out guys
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