Refund policy

The following criteria must be met to qualify for a refund:

• Application Not Submitted: If the customer cancels the application before we submit it to the consulate or embassy on their behalf, we can fully refund the client of all fees.
• Application Denied: If the application was already submitted and the application is denied, the portion used for the government application is not refundable and will be in compliance with the embassy or consulate refund policies. However, visa agent service fees are 100% refundable in the event that the application is not successfully approved.
• Late Refund Request: If the refund is not requested within 12 hours, we may not be able to refund any transaction fees associated with the transaction, which may be 2-7% depending on the payment method.
• Incomplete Documentation: If the customer does not submit full documents, or we determine that they are not eligible for whatever reason before finalizing the application, then they are eligible for a refund.

The following cases do NOT qualify for a refund:

• Application Already Processed: If the application has already been processed and submitted to the consulate or embassy, no refund will be provided for the government application fees.
• Change of Mind: If the customer decides to cancel the application and our team has not started processing or submitted it yet, they can change their mind. If the refund is requested within 12 hours and on the same day, we can offer a full refund. Otherwise, a 2-7% transaction fee will be charged to process the refund.