UPDATE: Girlfriend went to the branch today, it was carnage as it was a branch specific notification she was number 75 in the queue and they were on number 20. At the same time i got through to the Bangkok bank call centre who gave me the direct line for the branch.

Upshot is they had 3 staff dealing with all of the enquiries. My girl was told that after the 30 days the account is closed no exceptions. When I get back I have to present bank book and I'd and they will return my funds and open a new account if I have a long term visa.

As I will have a non o I will go to another bank as I now have money sitting in no man's land for months

Good morning. I know the subject of Bangkok bank has been done to death but bear with me. I opened an account in January visa exempt using an agent. I use the account to transfer money to my girlfriend but it was mainly in preparation for my non o based on over 50. I am currently selling up in Australia and will get my non o here once I have a buyer for my house. Yesterday I got the dreaded 30 days to present at the branch notification. I won't be able to do this within the time but when I do I will have a non o stamp, Thai drivers licence etc.

My question is will they close the account after the 30 days with no contact? And if so can I retrieve the balance once I get to Thailand?

Or will the account simply be suspended pending my documents which it already is effectively as I can't move money in the app.

I have called the help desk but I imagine they are getting smashed due to the number of people who got the notification yesterday. So I hope someone has had experience of this previously. Thank you in advance.

Hello everyone,

I have a Bangkok Bank account. I opened it myself at a branch, not through an agent, but I currently don't have a long-term visa. This account has always been functional, and I've been able to log in to the mobile app. However, a few days ago, after I changed my phone, when I tried to log in again, a page appeared asking me to contact the branch. I've heard that Bangkok Bank is currently cleaning up some accounts, but my account has been used for some time and was fully compliant when it was opened. If I visit a branch, is it possible to restore my account access? I've searched through old posts from two months ago, when the situation first began, and I've found conflicting opinions. I'd like to know if anyone has had any personal experience with a similar situation. I'm currently traveling elsewhere in Southeast Asia, and I'm considering whether it's worth adjusting my plans to visit Thailand sooner. Thanks.

Further update regarding bank account. I have had an account with Bangkok bank for 3 years no problem....until 3 days ago. Logged in for online banking only to see account suspended...phone number and name don't match. Go into the bank to sort out, and to make it worse I couldn't find my bank book. I needed a receipt from the phone company to prove name and number belong to me and bank book...got neither !!

Anyway, bank staff very helpful and cooperative...cost 100 baht and we will make up new bank book...whilst we do that, go to AIS shop and change phone number in my name and get receipt. Did that , went back to the bank, signed a rain forest load of paper and job was done. ..and new bank book. Told it would be 7 days before reinstated....pleaded I need sooner because of bills to be paid, and 5 hours later back online. Brilliant service and relatively straightforward. Just saying....

Account Suspension – Bank of Ayudhya

I’ve been overseas for the past 6 months and found my Krungsri account suspended. It seems to be due to not verifying that my phone number matches the account name (I never got around to it). Down 500 baht, not much but I bloody well want it back.

My Kasikorn account is still working fine.

Anyone else having access issues?

I’m unable to sign on to the Vientiane appointment page and also unable to reset my password. It says my account is invalid or suspended. I used the search feature on here last time I encountered this problem which led to the solution. I’m unable to find it now. How can I move forward? I sent an email to their staff two days ago with no response. Thank you

I just tried to log on the the Vientiane website to book an appointment. I created an account a couple months ago but have never booked an appointment. It says my account has been suspended. Has this happened to anyone else ?