I had similar issues. I blamed the hotel but honestly, I don't know who to blame. My hotel told me "re start the proces, restart the process". My hotel has also proven to be inadequate in provided necessary paperwork when applying.. I had a local friend call them and complain.. Finally someone responded and they start with the necessary paperwork (hotel confirmation, vaccine registration, transportation)..
I dont know what works, if anything. What I did:
- had my friends call the hotel and the ThaiPass call center
- I copies the tp support e.mail on all communications with the hotel.
Eventually I got an e.mail saying I was approved and included the PR code.
If I were in your situation I would get all the e.mail address for the hotel (support, general manager, owner, blah blah). I would write an e.mail to TP copy everybody else. My email would be a long list of where the hotel screwed up. Careful about how you word that part.
My advice maybe bad advice so use at your own risk.
I figured about a month to get all my paper work in order. My situation differs from yours in that I wanted a visa and test-and-go was not available at the time.. None-the-less, the paperwork is a real pain and I wouldn't do it if I had alternatives. I love Thailand but the visa/tourist paperwork has become too much for the casual visit. I think all these still apply to you
- pay for everything in advance
- do multiple test (not bad but you have to 72 hours before, which is another pain)
- do Thai pass - worth avoiding and not coming. You may have to dance around with this one.
- buy bogus insurance. It maybe real. I have not heard of people make claims, doesn't mean it doesn't happen.. You can't bring your own insurance it must be Thai Government endorsed. They say you can bring your own insurance but it has to meet certain criteria (see my notes about the pain Thai Pass).
Pay in advance isn't so bad except if you have to reschedule because Thai pass is delayed.
If I had to do it all over again and I needed to come to Thailand. I would contact the hotel first. Make sure they are responsive (answer calls, emails, Line - if you use it). Then buy plane tickets then buy hotel. Then start the process. For Sandbox they recommend 3 weeks process time for ThaiPass (15 working days). Pay mind to Thai holidays, they'll add to process time.. Songrkran is mid April (+ week process time).
My insurance cost about 3,000 for 2 months. This would suggest that its profitable for companies if there are fewer than 33 to 1 people they have to pay-out. I wonder what the actual ration of claims have to be paid. I think the insurance is a scam. I would hate to pay 100,000 for medical service but I would understand and willing pay.
From what I understand you'll need your TM7 completed before you go or use an agent. You go to wherever you are, the nearest immigration office, wherever that is.
If you have used the Thaipass system you will know it is not well built. I can imagine the security is also poorly built.
Word to the wise: -
- Change your passwords to your online banks and any other important sites.
- If you are contacted by Thaipass for anything other to inform you to upload documents or the status of your registration (rejected or approved), DO NOT GIVE YOUR PERSONAL INFORMATION.
DO NOT CLICK ON LINKS FROM YOUR EMAIL EVER, especially Thaipass e.mails.
One scam could be, contact Thaipass user. Tell them they need to go over details... Collect your information and highjack your Transferwise account. Its a pretty short jump - you probably use the same e.mail address.
Its pretty easy to build a site that looks like Thaipass. Not so easy to know which is the real Thaipass.