Is the account re-verification request from Transferwise (Wise) legitimate or a phishing attempt?

Question

Potential Transferwise Hacker Alert

I have been using (Transfer)Wise for several years now.  Same bank account, routine transfers twice a month.

Suddenly they require I re-verify account. No warning, no explanation, nothing.  My bank account is in good standing.

I reached out to Transferwise and have not yet heard back.

The thing is this.  Hackers will pretend to be another site and ask you to log-in (re-verify), the user then enters their account details into the compromised site, effectively given their account details to the hackers.  Its a common hacker technique.  The site asking for my details was some third party site, with Transferwise logos.

If this was legitimately Transferwise I would think they would have given some pre-notice. "Your will need to re-verify in 90 day, 60 days, etc"  Also because I have been using them for so long and never needed to re-verify in the past I am concerned about my account details.

I encourage anybody using Transferwise change your password, verify that your account integrity.

Ask Thailand · Answer

The user is concerned about a recent request from Transferwise (now Wise) requiring account re-verification, suspecting it may be a phishing attempt. Comments from others highlight common phishing tactics, including verifying account details through unofficial links, and suggest best practices for confirming the legitimacy of such requests. There are mixed experiences shared regarding re-verification, with some users noting this has become a standard procedure since the brand update to Wise.

Dennis ********** · Answer

I have found that in any email from a scammer will never address it you personally as in Dear Peter as they only know your email address not your name , any legit email will always be personally addressed to you

Scott ******* · Answer

This is genuine. I had the same. Tried to do a transfer and wise app informed me I needed to verify who I was. I wish they had warned me. But all was sorted out in a matter of hours.

Jim ******** · Answer

What should I do if I was phished?

Sounds like what happened to me last month.

Steve ********** · Answer

Any legitimate messaging from Wise would also be sent via the Wise mobile application. You can always check there for validity.

Also, if you do follow a web link and use your login, if it's legitimate you should be prompted to approve the log in on the mobile app as second factor authentication. If no prompt on your phone then you've been phished.

Colin ******** · Answer

NEVER NEVER follow links in an email. Always go direct from your browser and bookmarks.

Colin ******** · Answer

This is a phishing site

Hans ********* · Answer

Das passiert schon mal aus Diversen Gruenden.Und Eine "Ankuendigung" was sollte das denn?

Waere ja wie eine Razzia mit Vorwarnung.

Warum rufen Sie nicht an und fragen nach?

Dann haben Sie doch sofort Klarheit!?

Und wieso benutzen Sie den alten Namen und wieso rufen Sie einen "Hackeralarm" aus?

Ray ***** · Answer

Contact Wise in the app, they will confirm

Ruth ******* · Answer

Thank you for the warning. It sounds like it may be fine, but it’s best to be safe.

Oliver ******************* · Answer

Transfer wise has changed its name to wise  for a few months now

Monti ******** · Answer

The same thing happened to me after TransferWise changed to Wise.  I had to reverify my bank account in the USA using PLAID to relink my account with Wise. This is totally normal and I had to do the same thing with my bank accounts in the USA and my brokerage accounts when I added an account for ACH. They all required I link using PLAID.

Is the account re-verification request from Transferwise (Wise) legitimate or a phishing attempt?

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