Is the account re-verification request from Transferwise (Wise) legitimate or a phishing attempt?

Jul 29, 2021
3 years ago
Terary **********
ORIGINAL POSTER
Potential Transferwise Hacker Alert

I have been using (Transfer)Wise for several years now. Same bank account, routine transfers twice a month.

Suddenly they require I re-verify account. No warning, no explanation, nothing. My bank account is in good standing.

I reached out to Transferwise and have not yet heard back.

The thing is this. Hackers will pretend to be another site and ask you to log-in (re-verify), the user then enters their account details into the compromised site, effectively given their account details to the hackers. Its a common hacker technique. The site asking for my details was some third party site, with Transferwise logos.

If this was legitimately Transferwise I would think they would have given some pre-notice. "Your will need to re-verify in 90 day, 60 days, etc" Also because I have been using them for so long and never needed to re-verify in the past I am concerned about my account details.

I encourage anybody using Transferwise change your password, verify that your account integrity.
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TLDR : Answer Summary
The user is concerned about a recent request from Transferwise (now Wise) requiring account re-verification, suspecting it may be a phishing attempt. Comments from others highlight common phishing tactics, including verifying account details through unofficial links, and suggest best practices for confirming the legitimacy of such requests. There are mixed experiences shared regarding re-verification, with some users noting this has become a standard procedure since the brand update to Wise.
Dennis **********
I have found that in any email from a scammer will never address it you personally as in Dear Peter as they only know your email address not your name , any legit email will always be personally addressed to you
Scott *******
This is genuine. I had the same. Tried to do a transfer and wise app informed me I needed to verify who I was. I wish they had warned me. But all was sorted out in a matter of hours.
Jim ********
What should I do if I was phished?

Sounds like what happened to me last month.
Brian ********
@Jim *******
change your password
Steve **********
Any legitimate messaging from Wise would also be sent via the Wise mobile application. You can always check there for validity.

Also, if you do follow a web link and use your login, if it's legitimate you should be prompted to approve the log in on the mobile app as second factor authentication. If no prompt on your phone then you've been phished.
Colin ********
NEVER NEVER follow links in an email. Always go direct from your browser and bookmarks.
Colin ********
This is a phishing site
Hans *********
Das passiert schon mal aus Diversen Gruenden.Und Eine "Ankuendigung" was sollte das denn?

Waere ja wie eine Razzia mit Vorwarnung.

Warum rufen Sie nicht an und fragen nach?

Dann haben Sie doch sofort Klarheit!?

Und wieso benutzen Sie den alten Namen und wieso rufen Sie einen "Hackeralarm" aus?
Ray *****
Contact Wise in the app, they will confirm
Ruth *******
Thank you for the warning. It sounds like it may be fine, but it’s best to be safe.
Oliver *******************
Transfer wise has changed its name to wise for a few months now
Monti ********
The same thing happened to me after TransferWise changed to Wise. I had to reverify my bank account in the USA using PLAID to relink my account with Wise. This is totally normal and I had to do the same thing with my bank accounts in the USA and my brokerage accounts when I added an account for ACH. They all required I link using PLAID.
Terry **********
Why not call WISE main office and ask if there is a re-verification exercise going on
Andy *********
Terry **********
@Andy ********
no snags on myside. Will check again when pension gets put into UK account
Becky **********
I had to re verify last week but my transfer won’t thru like in 5 seconds
Thomas *********
I use the Wise App. Transfer money from the Caymans to Thai Bank account in under 30 minutes
Maxim ***********
I have a decent size YouTube Channel so I get no less than 50 emails like this a day. The one you described is very common. Whether it's transfer Wise, PayPal, YouTube, Sponsorship Deal, etc, they will ask you to click somewhere to open a pdf, a mobile app, to verify your account, etc, always with a sense of urgency. You do not need to change your password. They get your email from an online reseller who constructs database. 99% of the scam email I get goes directly to the spam so I never read them.
กะลาสี *****
Are you using the app on your phone or using the Wise website? The reason I ask is that my last couple of transfers (I only use the app on my phone) I've had to enter my bank username, password, and PIN. I honestly don't recall if the phrase "re-verify my account" was involved. I just entered my info and my transfers came through no problem. As I said, I was using the app and I use my fingerprint to log on so I felt confident that everything was legit. I just chalked it up to another layer of security. This happened with my transfers in June and July both.
Dave ********
If you are asked to verify your account by any company that you use, NEVER click on a link sent to you, ALWAYS go direct via the website/app. Type in the address yourself.

If it is a genuine request, it will be in your notifications
Alessandro **********
That's phishing, wtf has this to do with hackers?
Brandon ************
Sounds like an everyday common phishing attack. I get at least 5 emails per day from "banks" asking me to login to verify something. Sometimes it's even a bank that I actually use!

Always check the address of any links before you click on them, and after too.
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