What should I do if I lost my passport and need a bank statement in Thailand?

Jul 20, 2022
2 years ago
Terary **********
ORIGINAL POSTER
Yesterday I went to Bangkok Bank to try to get a bank statement. I did not have my current passport but I did have a cancelled passport and a Thai Driver's License, the bank refused my request.

What happens when you loose your passport? How do people get bank statements?
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TLDR : Answer Summary
If you've lost your passport and need to obtain a bank statement in Thailand, it's essential to first get a new passport. Ensure you update your banking records with the new passport as banks require a current passport to verify your identity when processing requests. In the meantime, you can also access your statements via the bank's app. Some users have suggested that the acceptance of alternative documents, such as a Thai driver's license, can vary depending on bank policy and staff discretion.
Varun ********
Net banking apply..
Howard *******
Go get a new passport....
Gray ******
Ask for an exception
Bob **********
You need to get a new passport
Sonia *******
Get a new passport
Alexander ********
I have photo copy my passport page lamented id card size never had problems leve passport in safe.
Terary **********
ORIGINAL POSTER
@Alexander *******
Have you used that for banking purposes? More specifically to get bank statement?
Alexander ********
@Terary *********
I use it get my thai pass I used get kasakron bank no problems I think its the person dealing with you at time that makes a difference.
Daniele ***********
Thai driving license not accepted as valid document?
Dave **********
@Daniele **********
not in banks
Terary **********
ORIGINAL POSTER
@Daniele **********
Nope. The thing is they want the passport number to match the passport number on file.
Terary **********
ORIGINAL POSTER
Honestly, I didn't try that hard. The lady told me no and I accepted it. I know in Thailand 'no' just means ask the next person. I think my DL has my current passport number, I never looked.
Daniele ***********
@Terary *********
hmm I have passport number on driving license, maybe they didn't accept it because you have the old passport number on it
Damian *********
You can get them emailed to you, from your bkk bank app.
Ken ********
@Damian ********
wow, i didn't know that, interesting, i will look, thanks
Terary **********
ORIGINAL POSTER
Thank you! 😊
Pui *****
First go and update the passport on your account without asking for anything else. It is perfectly normal for banks to update passports when one expires or is cancelled. Then after the new passport is in their central database (usually takes a few days), then you can go in with that passport to request your statement. This is because the bank generally has to take a photocopy of your passport and current entry visa to show it matches what's in the computer in order to process most transactions, and they can't do that if your passport and current entry don't match what's in their system. So if you were to lose your current passport, you need to first get a new one and update it at the bank.
Dave **********
@Pui ****
lol never in 22 years updated my passport with my bank
Dave **********
One last time then go bother someone else.

I had my first Bank Account in Thailand 49 years ago for a couple tears and since the late 80's had several accounts in various Thai Banks to include even Checking (Drafts) for a business. Never had to notify when a new Passport was Issued. Got it? Goodbye
Pui *****
@Dave *********
Oh my god, I really don't know if you are dense or why you can't answer the actual question. It is clear you haven't notified the bank when a new passport was issued to you. Of course you don't need to notify them proactively, but at the time they need to verify your passport the the nature of a particular transaction, they will then notice that your passport doesn't match and want to update it. If you never have a transaction at the bank where they normally require ID, then of course they don't check if your passport matches their database. This is similar to saying that you changed directors for a company and never notified the bank. Until they need you to do something requiring director approval, you can transact normally, possibly for years, since banks don't routinely check for changes to the ownership on the account. Similarly, I have friends who expatriated and gave up their Canadian citizenships, yet their banks, credit cards, and other financial institutions never realized they are no longer citizens until there is something requiring a current ID to be shown. So AGAIN, A) have you not been asked to show passport or other ID such as a pink card for years to do any transactions including getting a new ATM card when one expires, or B) have you shown your original expired passport from when you opened the account and they accepted it, or C) have you shown your new passport and they accepted it without ever updating it in their system? I suspect if it was C), that the bank noticed at one point you were using a new passport and simply took copies and filled out the form to update the info in their database and you never realized that they now have your correct current passport on file. I have no idea why you are being so argumentative when I am just trying to get a straight answer whether A), B) or C) applies to you, as I keep asking repeatedly but you refuse to answer the question and instead go off on other unrelated details that still don't explain what you meant originally. I assume English is your first language like mine so it isn't a comprehension issue, so this is really bizarre that you can't understand the question which I am sure everyone else reading this understands clearly. Maybe this analogy helps you understand. If someone says "In 10 years I've never had to show my current passport to board a plane" then anyone would ask: is it A) because you haven't boarded a plane in 10 years, B) because you have another form of ID you showed that was accepted to board, C) because you showed an expired passport and it was accepted, or D) No ID at all was required by the airline or airport . That's literally the same as all I want to know. I don't question you are being truthful. I am trying to understand WHY you haven't needed to update your passport. Is it because you never had to show a passport to do anything at the bank? Is it that the bank doesn't care your passport you show now is different than the one in their system? Is it that you show your original expired passport each time and they continue to accept it? It's NOT that complicated a question yet you can't just give a simple answer.
Pui *****
@Dave *********
If they need your passport for something (such as the OP needed to get a statement), and the passport you give them isn't valid or doesn't match the one they have on file, they will surely update their records at that time. If you haven't needed to do any transactions requiring an ID, then of course you haven't needed to update it.
Dave **********
@Pui ****
22 years never did as you say I must. Lol
Brandon ************
@Dave *********
another "I always run red lights and I've never been ticketed so it must be legal!!!!!!!!" story
Pui *****
@Dave *********
You're still not answering me. Is this because you have not needed to show your passport to transact, or because they don't care that you are showing a different current passport than what's in their system. Or are you an expat with a pink card ID or other form of accepted ID who now thinks everyone else must have the same and no one ever uses a passport as ID at the bank?
Dave **********
@Pui ****
have a great day and since you think you know everything answer yourself. You made me smile thanks.
Pui *****
@Dave *********
why do you refuse to answer a simple question? Does your bank not require you to show passport or other ID to transact, or are they accepting your original expired passport you used to open the account, or are they accepting your current passport that doesn't match what's stored in their computer? Why is it so hard to get a simple straight answer from you? Your other answers are not clear enough. Why are you being so coy instead of answering a simple question? You are being a troll needlessly to create drama by making a claim without being willing to explain yourself.
Terary **********
ORIGINAL POSTER
@Pui ****
Now I understand. Thank you.
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