Are you guys married?

I'd apply for medical soft power in Hanoi. My husband went this route and got his approved on the first try. Just make sure your Dr is aware that you're applying for the DTV so you're going to need documentation from their office.

You'd each need to apply/qualify on your own and have individual applications either under workcation or a soft power activity.

My husband applied for medical DTV and got approved without a cover letter. Like you, he thought he could upload the cover letter separately but there wasn't so he only uploaded everything else. They did ask for additional documents but it had nothing to do with a cover letter.

I hate to be the bearer of more bad news but Chinese new year is just around the corner and I suspect a lot of offices are starting to close shop already so you might have to wait even longer for a reply from them. I suspect this is why despite your numerous attempts to contact them, you've gotten radio silence from them.

I avoid female IOs at BKK like the plague. They're always more difficult than the male ones for some reason.

We went to Hanoi for my husband's application. We originally booked 10 days but due to 1 Thai holiday during the application process, it had to be extended to 14 before he got approval.

For older accounts, they don't care and not likely to ask what visa you have.

I have an account that's around 11 years old. It was opened on a Non B but I'd left Thailand for 3 years. I kept it opened all 3 years and later came back on a visa exempt.

I had the same problem as you where I'd gotten a new phone due to the old one dying on me out of the blue. So when I got a new phone and installed my banking app, I had to go in for verification. They never asked to see whether I had a valid visa or not.

1. A lot of people are misunderstanding your post by the way it is written. It's written as if "I said I didn't have one" instead of "the IO said I didn't have one". I had to re-read a few times to understand that the IO pointed to your passport and SHE said you didn't have a visa.

2. I had the same experience with a female IO except I'm on a Non B visa. I've lived in Thailand for over a decade and have been in/out a lot. With a Non B, I've NEVER had any IO ask me if I've a visa because it's in their system so they can already see it.

I recently went on vacation and came back to Bangkok on the 1st of Jan. For the first time ever, the female IO not only asked if I have a visa, she didn't even bother to see that I've a visa and proper re-entry permit that she would've seen if she'd bother to simply look at her computer and my passport.

I now avoid any counters with a female IO.

My husband arrived back via BKK on Jan 2nd (high season) and despite a long-ish line, he was out after showing his laminated DTV in about 30 mins.