Will visiting the bank for a facial scan trigger account cancellation after switching phones?

Question

I have a new phone and wanting to use the Bangkok Bank Mobile App like I did on my old phone but in order to do so, they require I go to my branch and present my passport and have a facial scan. If I do this, is it going to trigger a red flag and will they then cancel my accounts? I have had the accounts for 13 years and so far, no issues yet. Yes, I now have DTV soft medical.

Ask Thailand · Answer

A user is concerned that presenting their passport and undergoing a facial scan to access the Bangkok Bank Mobile App could trigger a red flag and risk cancellation of their long-standing account. Various comments from the community suggest that while it is possible for banks to ask for documentation due to changing regulations related to DTV (Digital Visa for Tourism), it is generally unlikely that an established account will be closed simply as a result of these procedures. Many users reported that they underwent similar identity verifications without facing issues, indicating that the bank may primarily focus on the scanning process rather than scrutinizing visa status.

Frazer ************ · Answer

Best thing to do is try. If they ask for workpermit, say you have it at home and will go get it. Dont go back

John ********** · Answer

I've moved my Bangkok Bank account to new phones a number of times myself successfully without going near the bank but the last time was about a year ago. You do need your customer number though, not your account number.

Cliff ********* · Answer

Facial scan?

Wannikea ********* · Answer

Worst case scenario is that you won't be able to use the online banking app, doubtful they will close your account.

Toni ******* · Answer

No problem

Marc ******** · Answer

Most likely nothing will happen. Probably the bank clerks would have to report you to headquater. And they will not think that way doing extra work to spite you.

Mr ******************* · Answer

I had to do this with Kasikorn and they didn't check the visa or do anything with the account, they were only interested in doing the face scan bit. Can't say for Bangkok Bank but if they aren't looking at your account for that reason they may not. It's probably one of these things you are going to have to do anyway if you want the use of the app, which is most of the value in having an  account. Good luck

Carrie **** · Answer

For older accounts, they don't care and not likely to ask what visa you have.

I have an account that's around 11 years old. It was opened on a Non B but I'd left Thailand for 3 years. I kept it opened all 3 years and later came back on a visa exempt.

I had the same problem as you where I'd gotten a new phone due to the old one dying on me out of the blue. So when I got a new phone and installed my banking app, I had to go in for verification. They never asked to see whether I had a valid visa or not.

Ling ***** · Answer

I had to do the same when I got a new phone. There was no other way. Luckily no questions were asked. But last year I needed a new bank book and they took copies of my visa and wanted my phone registration proof. Luckily I got a non o visa, not sure with dtv.

Jef ******** · Answer

If you have a Thai license take that for your ID instead of your passport

Ray ***** · Answer

It could but it's unlikely with an account of that age. Others will have different opinions and fill you with doom but after so many years it is highly unlikely they would close the account

Will visiting the bank for a facial scan trigger account cancellation after switching phones?

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