I have a new phone and wanting to use the Bangkok Bank Mobile App like I did on my old phone but in order to do so, they require I go to my branch and present my passport and have a facial scan. If I do this, is it going to trigger a red flag and will they then cancel my accounts? I have had the accounts for 13 years and so far, no issues yet. Yes, I now have DTV soft medical.

Bought a new phone and when I try to sigin in to Thai banking app, it says i need to go to branch to verify. (Opened my account in 2022 on tourist visa)

Now I'm on a DTV, and my passport also got renewed. (Have both old and new passport)

Do I take the risk and visit a branch? Has anyone went through something similar after purchasing a new phone?

I can still sign on my old phone... at least i can use it to trasfer money and use ATM when needed... wont be carrying around the old phone just to QR pay...

This is a anything else question.

I have internet banking with SCB on my phone.

Now I got a new phone and got all the apps installed that I need. When opening the SCB App it wants me to switch from wi-fi to mobile data to verify my phone number.

And here is my problem.

I'm not in Thailand at the moment.

If I put my ais SIM in my phone, switch to 📲 data outside Thailand, would I be able to register into the app or would it just block my account?

On the old phone I can use internet banking outside Thailand without any issues.

Any suggestions?

Thanks

I opened a Bangkok Bank account a few months ago, in Pattaya, Soi Bakhao.

Afterwards I met my visa Agent in BKK and was able to get a bank statement in BKK.

Today, I want to Bangkok Bank and requested a statement, but the teller refused me, telling me I had to go to the branch I original opened the account.

What is with that? Why some branches can provide statements whiles will not?

What happens if I want to move to another region, say Phuket, how will I get a bank statement from my Branch in Pattaya?