Thats something different. I made this face ID thing as well. But they still suspended my K+ App due to supposedly mismatch of name of mobile acc vs bank acc, which turned out that there was no mismatch, but they couldn‘t unlock it at the counter
and I did it in April through K+ App which they offered to make selfcontrol. I wa told that everything is ok no further action needed. So how could I know that it wasn‘t ok? They suspended my App last week wothout warning.
I just was at KBank with same issue, after ½ hour of checking filling out forms, they told me they have to send everything to the head office, the branches can‘t unlock. So I was told it takes 3 days
If you already have the non-O visa, no agent is needed to open an account as you meet the requirements. In case you haven‘t got visa yet and you are in Thailand, I doubt you will be able to open an account even with agent, according to latest information
well we have our Thai mobile no. since 2023. There is nothing suspicious about it. We registered the no. with our names and ID and our K+ app was suspended last week due to whatever mismatch of names.