mine too although I do all the TM30 myself everytime we come back from an inland trip, we get rejected, for the funniest reasons. Brought the mails to immigration, but they would never admit that its a bug in their software, so we go by person since then.
Thats something different. I made this face ID thing as well. But they still suspended my K+ App due to supposedly mismatch of name of mobile acc vs bank acc, which turned out that there was no mismatch, but they couldn‘t unlock it at the counter
and I did it in April through K+ App which they offered to make selfcontrol. I wa told that everything is ok no further action needed. So how could I know that it wasn‘t ok? They suspended my App last week wothout warning.
I just was at KBank with same issue, after ½ hour of checking filling out forms, they told me they have to send everything to the head office, the branches can‘t unlock. So I was told it takes 3 days