Bangkok Bank Account Dilema

I am one of those who open a bkb account about 4 years ago using agent in Pattaya via tourist visa. My account survive all the purging even until now. The problem is I just change a new iPhone one week ago and previously last few years I am able to switch my bkb account over to any new iPhone via sms OTP. However it is not successful this time round and I believe it could be due to the purging of foreigner account without a legit visa. When I try to do what I did before , it say I must go to the bank to authenticate my account. I can access my account via web browser and do transfer to other account, of course it’s not as convenient as using the app on phone.

I am hoping to get advice here if I should try to go to the bank to get it install on my new iPhone and risk getting my account closed at the same time ? Or I should just leave it and use only the browser version ? Thanks so much

I hope this falls I to the everything else category.

I have been in the UK since April and have had no issues with my Bangkok Banking app for the three years I have had the account. Today I tried to open the app and was presented with the message below. I am somewhat surprised because I bought the sim card I use in 2019 and opened my bank account in 2022. I certainly did not use anyone elses name to get either. I have rung the number and spoken to someone about the issue and they say I have to go to my local branch to sort it out. As that is over 6000 miles away I explained it wasnt possible! I also explained that now I am unable to pay my rent or for utilities and other things. He told me he would look into it and would contact me within 5 days by email. I dont hold out much hope. I also need to transfer money back to UK as the cost of living here is horrendous and I cant return to Thailand until October.

Has anyone else had this situation and found a way to get around it from abroad? I am aware that it has happened to others but I thought I was safe as I had both sim and account in my name?

Just received a notification from Bangkok bank! What is this? What should I do? 🙏🏼