I did verify but in my local branch. They want it done now in the original branch that I opened the account which is in Phuket. 5 hour drive or 2 flights
I was exactly the same. Local bank asked me to go phone shop to get receipt and go back to them. But I'm still frozen and told to go to Phuket to arrange again
we phoned the BB in Phuket. They said I have to call in person. Even though I paired my phone and account in a different BB in June this year in Nakhon si thammarat. In EU now have to fly back.