Get your missus to go in and ask what they need. Probably only a passport and TM30. Been 2 years since I got mine so can’t quite remember fully. It cost me 500 bht to get. Good luck with the account, it really shouldn’t be a problem with a Non-O. They’re either trying it on or just bad at their job.
My guess what’s happening here is that Bangkok Bank only allow you to open an account on a tourist visa, ONLY if you buy their insurance.
With a NON-O you don’t have to accept their insurance.
Maybe she’s trying to tell you have TV so she could sell the insurance also. My gf worked for a bank and they have targets and are pressured to sell at every opportunity.
Where are you in Thailand?
You definitely need to go to IO and get a residency certificate first.
When you have your certificate go back and try again hopefully you will get a different teller. If you get the same response, ask to see the manager. If the manager says the same, go to a different branch.
I managed to do it with Bangkok Bank. IMO gave me a letter, took that along with my passport and all done. Only down side is they used the fact I was on a tourist visa to say I had to take out their 1 yr insurance costing 6000 bht. I had to deposit 500 bht and my bank card cost me 100 bht.
If I had an O visa, they said I wouldn’t have been charged the insurance money.
Unless somethings changed, it’s the OA visa (Not O) if applied for outside of Thailand. You’ll need to provide proof of funds, DBS check, medical certificate, health insurance +++
Much easier to enter on a 60 day stamp then start an NON-O application once here.