Sure, why not contact the Thai Embassy in London?

it is past the stated Processing Time, even after requesting additional documentation from the Thai E–Visa applicant....

Thai Immigration had caught a Chinese Citizen who obtained Vanuatu Citizenship (Vanuatu Citizenship by Investment), changed their name with Vanuatu and used a Vanuatu Passport to enter Thailand, but Thai Immigration biometrics caught this Chinese/Vanuatu Citizen (different names in the 2 Passports) who is wanted for billions in real estate Fraud in China

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Thai Immigration uses biometric scanning machines at both Nong Khai Train Station and Friendship Bridge #1

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Anonymous participant a possibility for Syrian passport holders is going specifically to Phú Quốc island in Vietnam as Phú Quốc island is a special area where any passport can make entry into Phú Quốc island (Vietnam) and not need a Vietnam Visa

However, do note that Phú Quốc island is located in Kiên Giang Province and Kiên Giang Province in under the jurisdiction of the Thai Embassy in HANOI, NOT the Thai Consulate in Ho Chi Minh City

So, anyone could apply for a Thai E–Visa in Phú Quốc island, but need to submit their Thai E–Visa Application to the Thai Embassy in Hanoi

An alternative for Syrian passport holders is Malaysia in that Syrian passports have free visa exemption entry into Malta, but the Thai Embassy/Consulates in Malaysia are known to be more thorough about documentation than other nearby Thai Embassies/Consulates in the region

it doesn't matter which passport a DTV E–Visa Applicant uses (dual/multiple nationalities), but have to use the passport where you are physically located and submit a DTV E–Visa Application to whichever Thai Embassy/Consulate is located at or has jurisdiction over where you where physically located when submitting your DTV E–Visa Application.

So, the alternative response to your question is: it is more about which particular Thai Embassy/Consulate you submitted a DTV E–Visa Application than any particular passport (except for passport holder of certain countries where a month additional processing time is need for approval from the Thailand Ministry of Foreign Affairs before the Thai Embassy/Consulate can issue a Thai E–Visa for certain nationalities)

Anonymous participant currently, most people getting a Non–B would just get one (with all the company/business documents) at a Thai Embassy/Consulate as it is somewhat easier than trying to convert from another Thai Visa to Non–B in-country at a local Thai Immigration Office.

However, those other Thai Visas were usually no longer than one year (e.g. Non–O, ED, etc.), so many just wait until their previous Thai Visa expires or one can just go apply at a Thai Embassy/Consulate since they were Single Entry Thai Visa's. The new and novel thing about a DTV Visa is that it is a 5-Year Multiple Entry Visa, so no one really knows.

You can (from the Immigration Bureau Order implementing the DTV) convert from DTV to another Thai Visa in-country, but is the Company/Business willing to provide more paperwork and going through more procedures to enable you to do so, or, going to get a Non–B outside Thailand at a Thai Embassy/Consulate (but with an active DTV): you will have to contact the prospective Thai Embassy/Consulate beforehand about applying for a Non–B E–Visa while holding an active DTV Visa....

it seems that someone would want to "cancel" (more likely convert) an active DTV Visa to another Thai Visa: could be Non–B in order to work in Thailand (perhaps received a new job offer), Non–O after getting married to a Thai Spouse, or any other Thai Visa....

A Thai Embassy/Consulate usually does not cancel an active Thai Visa and any active Thai Visa cancelled by a Thai Embassy/Consulate would definitely need approval from the Ministry before being able to do so. Now, with all Thai Visa's nowadays from Thai Embassies/Consulates being Thai E–Visa, it is very difficult to do, as those who have genuine errors made by the Thai Embassy/Consulate, the Thai Embassy/Consulate cannot edit in the Thai E–Visa System and re-print, but only by printing out a Thai E–Visa and manually changing their error by hand/ink and making a notation is usually the current practice for Thai E–Visa errors made by a Thai Embassy/Consulate

Now, in the regulations, a DTV Visa can be converted in-country to another Thai Visa, but so far, there have been no field reports thus far of someone successfully converting their DTV to another Thai Visa

But, if you want to cancel an active DTV Visa, then contact the Thai Embassy/Consulate that issued the DTV Visa and see what they say. There is no point in contacting your local Thai Immigration Office about cancelling an active DTV Visa issued by a Thai Embassy/Consulate.

1.) For any DTV E–Visa or any Thai E–Visa Application can only be Submitted OUTSIDE Thailand, the immediate question is:

Where is this Syria Passport holder located now?

2.) So, not knowing where they are at now, before thinking about applying for a DTV E–Visa or where to apply for a DTV E–Visa, permit me to speak about applying for a LAO Visa for Syria Passport holders (and I would imagine would be very similar for Vietnam and Cambodia):

in that, Syria Passport holders CANNOT get a Lao Visa on Arrival (Lao VoA) nor a Lao eVisa and must get a Lao Visa at a Lao Embassy/Consulate beforehand in order to make entry into Laos.

This would almost always entail getting a Lao Visa Agent to facilitate obtaining mandatory Pre-Approval from the Lao Consular Department in order to apply for a Lao Visa at a Lao Embassy/Consulate (of which there not that many Lao Embassies/Consulates around the world)

in summary:

best NOT to apply for any Thai E–Visa in Laos

3.) One will find that nearly all Thai Embassies/Consulates will have additional processing time and possibly other additional requirements for Syria Passport holders as they must send the Thai E–Visa Application to Thailand MFA (Thailand Ministry of Foreign Affairs) for Approval before they start processing and issuing any potential Thai E–Visa for Syria Passport holders

4.) One advantage of the Thai E–Visa system nowadays is that the Syria Passport holder might just be better off to stay where they are Now (OUTSIDE Thailand) and submit their Thai E–Visa Application to the Thai Embassy/Consulate that has jurisdiction over where they are located now and hopefully that particular Thai Embassy/Consulate accepts only Payment via the Thai eVisa Website, so as there would be no need to go in-person to make a Thai E–Visa Fee Payment

5.) Again, it would really be helpful to know where they are now, because the usual method of being able to "shop around" and research going to any particular Thai Embassy/Consulate nearby Thailand in order to apply for a DTV E–Visa is truly curtailed and limited for Syria Passport holders

6.) I would 1st research where a Syria Passport holder can easily go nowadays around the world, then respond back with such a list of countries so as to find out about Thai Embassies/Consulates located in or having jurisdiction over those countries that Syria Passport holders can go to, then a more informed response as to what tips for submitting a DTV E–Visa application at those particular Thai Embassies/Consulates....

As Hoi An UNESCO World Heritage Town is located in Quảng Nam Province and under the jurisdiction of the Thai Consulate in Ho Chi Minh City (HCMC), then you can definitely apply for a DTV E–Visa in Hoi An and submit your DTV E–Visa application to the Thai Consulate in HCMC via the Thai eVisa website

If you search just within this Facebook Group, then you can research and will find many successful applications and DTV's issued by the Thai Consulate in HCMC

Félicitations and Congratulations!