@Ben ******
Ben Malol I experienced almost the same issue and the decline email address is the same as the one you received
@Andi **********
Andi Traveller any comments other than what we already discussed?
The main issue is that Information inputted by the system at Passport Bio Data page upload MUST BE CHECKED AND CORRECTED by the person applying as the system sometimes reads the biodata page incorrectly. The website is very clear that no refunds will be given.
I belive some USA passport holders are experiencing this as the date must be the globally accepted format of dd/mm/year or the system rejects it
My issue was an expiry of 2033 and the system read it as 1933 and despite believing I edited and corrected it, I must not have hit the save button
Result was I reapplied, did it better, improved all my documents, provided polite cover letter with my Financials greeting in Thai, triple and quadruple checked all details and it was approved after 10 days