What should I do if my Thai visa application was canceled due to a passport expiry date error?

Thai visa application e-Visa passport error DTV visa authentication embassy issues application process expat experiences Thailand immigration

Nov 19, 2024

14 days ago

Darcy ************

ORIGINAL POSTER

Admin if this post is acceptable I would appreciate the groups input

Interested to hear feedback on what seems to be a unique situation.

Applied DTV online 12th November using Malaysia as my application country (Australian passport holder with long term resident visa in Malaysia)

Received email request next day for 6 documents to be provided with two needing "Embassy authentication" (Malaysian Foreign affairs department authentication with notary endorsement as my company and employment contract are both Malaysian)

Managed to get both these completed in one day and submitted Thursday 14th along with passport all pages, proof of rental in Thailand and proof of income (even though funds proof had been provided)

Everything was perfect, until it wasn't.. 

Status show awaiting approval and then a system email was received stating 

"Your visa application has been cancelled. Applicant’s date of expiry passport provided is incorrect with passport biodata page. (13 Sep 2033) 

*Please note this is an auto generated e-mail. Please do NOT reply to this email."

(yes, 13th Sept 2033 is the correct expiry date)

I emailed Thai embassy with the passport attached showing the expiry as correct but received no reply 

Has anyone experienced anything like this 

#Note. When I loaded the biodata page at the beginning of the application as requested, the auto page came up stating passport expiry 1933 as below photo 

I edited the application as instructed but I can only think that there is a web page glitch and I seem to have no recourse 

Any advice would be greatly appreciated 🙏🏻🙏🏻

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TLDR : Answer Summary

An expat applied for a Thai visa online but faced cancellation due to an incorrect passport expiry date showing as 1933 instead of the correct 2033. They completed the required documentation and submitted it promptly, but encountered a system error that led to the cancellation. Other users shared similar experiences with incorrect auto-filled information on visa applications, suggesting that system glitches are common and that applicants should verify all details before final submission. The original poster is considering reapplying but fears the same issue might occur again.

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Paul *******

Don't use autofill. It often doesn't work. While I have so far never dealt with the Thai e-visa system, I deal with the Cambodian and Vietnamese ones a lot.

On the Cambodian one I did recently (for a business e-visa) I allowed the system to do autofill, then I had to go back and manually fill in all the fields. In the end, they didn't have a copy of my passport in the system when I went to check my application later.

I added one, but this reset the processing time, in the sense that the system told me I now had to select an entry date 3 days later. I probably shouldn't have touched it.

Fortunately, just 5 hours later my visa was issued.

Now of course, the Thai e-visa system may be different, but the point of my story is to be very careful about how you fill out these forms and don't go back and make amendments after submission unless you're able to contact someone about it or the system actually allows you to. Some don't.