My immigration office is also Pathum Thani.. I can only info you of my dealings with Pathum Thani.
4 year's ago I wanted to change from O imm retirement visa to married visa.
Can not was the reply from immigration, they told me I had to leave Thailand and have my retirement O imm canceled then re-enter and apply for a new O imm based on married.
So I booked a flight to loas and came in on a 30 tourist visa.
When I done my last extension on day 30 I had to phone immigration to see if they had the extension ok from Bangkok... took 45 days in total that was Pathum Thani immigration.