1.) the OP is from Myanmar and essentially does not have any Passport right now: the OP is under asylum in Australia, and, like all OECD countries (and many other countries), Australia provides a Travel Document for refugees and those under asylum
2.) the OP cannot renew her expired Myanmar passport because the current Myanmar government (military junta) will not renew her valid, but expired passport. Actually, it would be unsafe for her to renew her passport at any Myanmar Embassy or Myanmar Consulate (under he control of he military junta) at this time as threats, even violent threats, are realistically possible to Myanmar citizens outside of Myanmar who the military junta perceive any kind of threat...
3.) a refugee or asylum holder can, in many instances, have no passports, but the host country can issue a Travel Document for such refugees or asylum holders....these Travel Document are not passports, as they do not confer any citizenship to the holder of such a Travel Document
4.) there are many instances of refugees having no documentation whatsoever, so, under the normal and usual circumstances of someone holding a passport to travel, unfortunately doesn't apply in these particular types of situations....
Yeah, the website is glitching as I also cannot get to the next screen.... receiving: Single or Multiple Entry Error....again, Thai eVisa is very new for Australia and have yet to see either the Thai Embassy or Thai Consulate give an Update Notice saying they are officially Starting Thai eVisa....
FYI— perhaps consider that the OP does NOT have a passport, but using an Australian Convention Travel Document/Titre de Voyage, and these documents require a Thai Visa, regardless of the nationality stated within the CTD book, which the nationality could be Stateless, and/or, could be under asylum or refugee
1.) the Thai Consulate has been closed for nearly 3 years now (consider it permanently closed); so the Thai Embassy in Canberra has jurisdiction over Melbourne = go to Canberra
2.) you have to do contact the old-fashioned way = go in-person to the Thai Embassy in Canberra
3.) as you have an Australian Convention Travel Document/Titre de Voyage, you need a Thai Visa; and, if experience with Thai Consulates in the USA and using DHS/USCIS Re-Entry Travel Permits and Refugee Travel Documents are anything to go by: since your Australian Convention Travel Document/Titre de Voyage is NOT a passport, the Thai Embassy will most likely issue a Thai Visa Sticker and not a Thai eVisa (even if the Thai Embassy/Consulate is using the Thai eVisa system)
4.) as the Thai Embassy and Thai Consulate in Australia are very new to the Thai eVisa system, clearly it may not be operational in real life yet and not yet issuing Thai eVisas.....
sincerely think the OP has his wires crossed and using the wrong vocabulary and terms:
Thai Customs (ศุลกากร) ?? or American Customs (DHS CBP) ??
OR, do you mean Thai Immigration (ตม) and American CONSULAR Officials (กงสุล) at the U.S. EMBASSY in Bangkok or American CONSULAR Officials (กงสุล) at the U.S. CONSULATE in Chiang Mai ??
Thai Immigration (ตม) at the local (Provincial/จังหวัด) Office or Thai Immigration (ตม) at the Airport or Border Gate (ด่านพรมแดน)
Again, several have already commented that Thai Customs (ศุลกากร) and American Customs (DHS CBP) have nothing to do with passports, visas, immigration, citizenship: thus, probably wrong usage of terms by the OP, but is confusing everyone....
Currently, not all European countries get 30 days Visa Exemption, some even get 90 days, some don't have Visa Exemption, but 15 days Visa on Arrival (VoA) which need to apply for at the port of entry.
Currently, even some Schengen countries need a Thai Visa before traveling to Thailand!
Please kindly specify which particular country one would like to inquire about....