If you haven’t received your document within 5 minutes, and it’s not in your spam folder, the system likely encountered an error and you will not receive the document.
As an alternative, you can use our TDAC system, which is also FREE for arrivals within 72 hours:
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Our form is more straightforward, and we guarantee your documents will be delivered. If there’s ever a system issue, our platform will automatically reattempt delivery until it’s successful.
You can also use this form to order Fast Track / Pre-screening services if you need this to avoid any arrival issues.