@Marc *******

hope he gets it sorted now, lots of people have made suggestions that might help.

@Marc *******

yes, but he may have moved home. Either way, on day one when he was asked for rental lease that was the time to see if local branch could send the documents to unlock account.

Transfer from own bank account.

@Marc *******

he could try his local branch of the bank. He's said they'll give him the cash so he must be able to go in to show them the documents they've asked for. His first post never mentioned his bank where he opened his account was nowhere near where he lives or does his retirement extension. Our replies have been based on what he said, that the bank would unfreeze his account if he showed a rental lease.

@Malcolm ****

yes, I bothered to read all your posts. After many posts, you eventually said your branch is not where you live. Either way, you've been asked for rental lease and you can give them that.

@Malcolm ****

so why didn't you you go in to the bank and show them the lease agreement when they first asked? You've spent a lot of time arguing with them, making calls, complaining, so perhaps you've now created a very negative situation. If you'd just said ok on day one, "I'll bring in a rental lease agreement", it may not have escalated.

@Jean *******

they want a piece of paper for a rental lease. He can ask his gf to make one.

@Malcolm ****

but they've told you what they want and that's all you need to do, give them a rental contract from the person who's house you stay at. Why argue and complain when the answer is to show this?

@Malcolm ****

the bank wants a rental/lease agreement, that's their requirement so just comply with that and you'll have your account unfrozen. Seems pretty straightforward to me. Refusing to give them one is a bit daft and could look like you're not living anywhere long term but a bit itinerant. A TM30 only states where you were recently.

@Malcolm ****

get your girlfriend to draw up a rental agreement. That's a solution. Otherwise you've no proof of legitimate accomodation?