@Jon *******
ideally no one should ever need to use these channels.
But life happens, and over the years we’ve had to step in and resolve many urgent, unique situations.
It’s always better to take a proactive approach and avoid getting caught in a problem. Too often, someone in trouble has reached out through an unmonitored channel like Instagram or Facebook chat. In those cases, we weren’t able to help in time, and the situation escalated beyond what we could fix.