Multiple accounts with Bangkok Bank

I have BB accounts both in Chiangmai and Pattaya.

On Saturday morning, I received a phone call from a lady at the Pattaya branch, asking me to come in on Monday and show my one year lease.

I don’t have a lease as I’m currently traveling and staying at hotels.

So on Tuesday morning I find both my accounts frozen.

I didn’t think that one branch could freeze an account at another branch.

Anyone has been in this situation?

What happens if I open a new BB account where I am currently staying, could they unfreeze my accounts?

What are the signs that your Bangkok Bank account has been frozen? Today I was unable to pay for a ฿79 lunch so paid cash then I tried cardless cash withdrawals at two ATMs that also failed. Now I'm waiting with a ticket at a branch to ask. If it has been frozen then I believe I need to go to my account branch?

My bangkok bank stopped working again for the second time today.

I opened my account 2 years ago on tourist visa and one year ago I received DTV.

3 months ago my bangkok bank app stopped working and I couldn't use scan,atm or pay for anything. After reading throughly I was prepared for them to close my account and when I came to the branch they said they can unfreeze it if I show them my work contract ( I work online) and one year rental contract which I did and they unfroze my account.

Today they froze it again and after calling the main telephone number they refused to give me any info beside telling me to go to my branch.

I have a feeling that this will be permanent and there is no way out of this.

Strange, I transferred alot money and use the account daily , pay bills and rent and all my expenses throughly. Yet they froze my account second time without giving me any pre notice.

The first time they froze it I was about to pay for a taxi ride and thought that the driver had a problem. Luckily I had some cash in my pocket otherwise it would put in a very uncomfortable situation.

The second time I tried to buy something on lazada and received the same error.

I'm tried of this behavior , they clearly treat us as second class citizens yet they complain the quality tourism is in decline.

Hi all , I have an account with Bangkok Bank but I have been out of Thailand for over a year . I’ve seen there have been issues with people having their accounts frozen, I’ve also read that it doesn’t affect people who are married to a Thai and have an address in Thailand both of which apply to me . Can anyone confirm this to be correct ?

I’ll soon be returning to Thailand but I’m not sure if I should transfer money from my UK account to Bangkok bank or not .

If they were to suspend my account would they give notice ?

I’ve logged into my account’s app and everything seems to be ok at present .

Any advice would be welcome . Thanks .

Poll - Bangkok Bank. If your account was frozen. From when you visited the bank and provided your paperwork (what date)- date to when it was resolved. I provided my paperwork sept 4th. As of today no contact or updates.

An update for those following the Bangkok Bank debacle.

Yesterday after 31 days of my account being frozen, I made my fourth trip back to the bank and they said they were unlocking the account and I then withdrew the funds and closed the account.

I asked the bank manager and the assistant manager why they had frozen my account. They responded, "we don't know". I asked them if they were personally okay with having their own banking account frozen for 30 days with no notice or explanation. They shrugged and avoided the question and moved on to the next customer.

My experience with Bangkok Bank has been nothing but miserable and alarming. Locking up a customers account and telling them they have 30 days advance notice but in fact had zero notice before locking the account then later providing no explanation why the account is locked breeds uncertainty, insecurity, massive inconvenience for daily living and distrust of the Thai banking system. This is a slap in the face to customers who depend on having access to the funds they entrust to the bank for safe keeping. Don't say you weren't warned about this unethical bank. I'll never go back again.

Update.... I just attended a bank interview, to update my profile, after asking on the phone for a yellow book and passport. I thought I'd take the time to put people's minds at ease. I told my Thai language support team to go shopping , because sometimes things get lost in the translation. I was asked for my passport then my yellow book. I handed over my passport and gave her a blank stare. She then asked for my driver's licence. Job done, painless. A completely different conversation that was had on the phone. No need for a yellow book at all. Despite the fact that I have one. This is how matters should be handled, not shutting down accounts without explanation.

Any updates on Bangkok Bank? Anyone successfully get their account unfrozen? I’m still dumbfounded, it’s almost been a month and ZERO updates. No one’s talking about it, no official statement from the bank, this is insanity.

Are they allowing you to close the account and withdrawal your money? What are the options here because this is getting ridiculous

I opened a BB account about 2 years ago with the help of an agent. My mobile app was suspended about 2 months ago because the Sim which I purchased at the airport doesn't seem to be registered in my name.

My question is will the bank just block you from using mobile banking app or do they actually just close your account after 30 days? The message on the app just said it was blocked but I don't remember seeing anything about the account being closed if I didn't correct the problem. The challenge is I'm living overseas and won't be back to Thailand for at least another 18 months.

Any guidance would be appreciate - thanks

Just to share and rant. On 27 May 2025, i went to the Bangkok Bank branch where I opened my account to update my personal details, re-submit all the required documents/passport/Thai driver’s licence and re-signed the forms as before. Task completed.

On 16 July, Bangkok bank app got locked so I went to Central Rama9 to update my personal information with AIS then I went to the Bangkok Bank branch upstairs to update my personal details again with the AIS receipt for verification to unlock the app. Task completed. App was unlocked after 5pm same day.

Tonight I checked the Bangkok Bank app and saw this message to visit the branch where I opened my account within 30 days. AGAIN 🤦🏻‍♂️ I think Bangkok Bank doesn’t understand what is customer service and support. GOOD GRIEF 🙄