@Mark *******
thanks! I had to go to the bank in order to use the app because I hadn't done the new digital ID verification. I tried using my Google Pixel 8 Pro phone but it never worked. So I tried my Huawei P20 Pro (4 years old), and it worked first time - go figure. Now I can use the app and am able to access the statements and other features. It's perfect. Thanks so much!