You both have to attend the Royal Thai Embassy in London , best guess is you fill in the application forms there and provide ALL documents at the same time
800k in 2 months before the date you apply for the 1 yr extension. Leave it there for 3 months after, then it CANNOT drop below 400k for the full year. You can switch to the 65k income route BUT in the first year the above rules apply. So you must have 65k transferred into your Thai bank account every month for 12 consecutive months in order to apply for second yr extension. Bank statements must be provided to show your account did not drop below 400k and all deposits were at least 65k to get the second year. Miss a payment or go under 65k or delays due to month ends/ holidays means your second extension will not go ahead
Has he checked his emails and spam folder, they may have requested extra information. I did a first child’s passport a it took only a touch under 3weeks
Your hotel fills in a TM30 for immigration (at least they are meant to ), ask for a screenshot of your entry, You will need a copy of this for your renewal
At present you will be in for a very big shock with the actual requirements and paperwork required to get your visa and job. Plus the fact your pay will just about cover your living costs.