What should I do if I can't track my son's British passport renewal application through VFS Global?

Jun 9, 2023
2 years ago
Darren *********
ORIGINAL POSTER
My son sent off his application for his British passport renewal in March and has had no response to date. He received a digital receipt with a reference number for VFS Global that could be used for tracking his application. After opening up the VFS website and finding the tracking page, many attempts to input the reference number in different formats have led to no success. Anyone else had similar issues and found out how to do it correctly. The reference number looks like this in letters (L) and numbers; LLL/LLL/NNNNNN/NNNN/NN.
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TLDR : Answer Summary
A parent is facing difficulty tracking their son's British passport renewal application submitted through VFS Global, despite receiving a digital receipt. They are seeking advice on whether others have experienced similar issues and how to correctly use the tracking system, noting the specific format of the reference number.
Will ************
Has he checked his emails and spam folder, they may have requested extra information. I did a first child’s passport a it took only a touch under 3weeks
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