Think you missed my point. I'm asking OP why, if they don't allow PDF, they would allow HEIC, a proprietary Apple format. Common sense answers the question, never mind that it's clear on the Pass application what formats they allow (jpeg, jpg, and png, I believe they were).
I'm in the US (app went to D.C.) and yep, same boat. Applied Nov 1st for the Visa and Pass, still waiting on the Visa. For my consulate they say it can take up to 15 working days (so, three weeks)...
Passport only works if you're in a country with one embassy. If you're in a country with multiple, you have to provide something that shows your address (ID/bank statement/tax statement).
Question 11 takes countries that have more than one embassy/consulate into consideration. If you're in a country with only one, you just need to attach your passport again. If you're in a country with multiple, you need to attach something that proves where you live so that they can verify you're sending it to the right place (for example: the U.S. has five consulates; someone in California should be sending their app to the LA consulate, not the D.C.; this person would prove they're sending it to the correct place (LA), by attaching something like their ID or bank statement that shows their Californian address).