Is it normal that the Thai SETV system only shows the first page of PDFs?

Hey guys,

I’m applying for the Thai tourist visa (SETV) online and I’m really confused about the document upload system.

I’m doing everything from my phone (no computer available), and here’s what happened:

• I uploaded my round-trip flight ticket in one single PDF (page 1 = departure, page 2 = return).

• I also uploaded my bank statement: page 1 with the balance, then the following pages with my transactions for the last 3 months.

• But then I got an email saying that my return flight was “missing” and also that my 3-month transactions were “missing.”

The problem is that when I hit the preview button in their portal, it only shows me the first page of the PDF. I assumed the agent could download and see the whole PDF on their side… but it looks like they only check the first page??

Now I’m stuck because:

• How the hell am I supposed to put a full bank statement (3 months of transactions) into one single page? That’s literally impossible unless I photoshop a collage.

• I already uploaded complete documents, but they still asked me again as if I didn’t.

Is this normal? Can the officers actually download and see the full PDF, or do they really only check page 1? Anyone else had the same issue doing the application from mobile?

I’ve done some looking online and looking for advice.

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Thanks a lot! Merci! 🙏🏼

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Hello everyone, I’d really appreciate your advice on my DTV (Medical Soft Power) application.

I submitted my application online last Friday evening via the Thai Embassy in Hanoi. On Monday noon I received an email asking for additional documents — specifically my doctor’s ID. After contacting the hospital, they provided me with my doctor’s Thailand Medical Council ID on Tuesday morning. I also prepared a cover letter and attached both the hospital’s official doctor profile URL and the PDF version. I resubmitted everything before noon on Tuesday. By that evening, my application status changed to “Pending Approval,” and it has stayed the same until now (Thursday, 1:20 pm).

I’ve already bought a ticket to fly to Thailand tomorrow afternoon. If the status does not move by then, I will likely be stuck through the weekend.

👉 My questions:

• Is it possible to leave Vietnam while the application is still pending, since the e-visa will be sent by email once approved?

• If it’s not approved by tomorrow, should I extend my hotel booking and change my flight? Or is it fine to proceed with my travel plan?

Appreciate your friendly advice or experiences 🙏

Just to add: my passport allows me 14 days visa-free entry to Thailand. I’m considering flying in first, and then once my DTV e-visa is approved, doing a border run to re-enter with it.

Update :

I’m very happy to share an update 🙏

I just received my DTV (Medical Soft Power) approval email this afternoon at 2:46 pm!

I really appreciate all your advice and encouragement — it gave me the confidence to wait patiently and make the right decision.

This group is such a valuable community, thank you all for sharing your experience and guidance. 💙