Thats something different. I made this face ID thing as well. But they still suspended my K+ App due to supposedly mismatch of name of mobile acc vs bank acc, which turned out that there was no mismatch, but they couldn‘t unlock it at the counter
and I did it in April through K+ App which they offered to make selfcontrol. I wa told that everything is ok no further action needed. So how could I know that it wasn‘t ok? They suspended my App last week wothout warning.
I just was at KBank with same issue, after ½ hour of checking filling out forms, they told me they have to send everything to the head office, the branches can‘t unlock. So I was told it takes 3 days
If you already have the non-O visa, no agent is needed to open an account as you meet the requirements. In case you haven‘t got visa yet and you are in Thailand, I doubt you will be able to open an account even with agent, according to latest information