I just was at KBank with same issue, after ½ hour of checking filling out forms, they told me they have to send everything to the head office, the branches can‘t unlock. So I was told it takes 3 days
If you already have the non-O visa, no agent is needed to open an account as you meet the requirements. In case you haven‘t got visa yet and you are in Thailand, I doubt you will be able to open an account even with agent, according to latest information
well we have our Thai mobile no. since 2023. There is nothing suspicious about it. We registered the no. with our names and ID and our K+ app was suspended last week due to whatever mismatch of names.
Everyone got the message in the K+ App months ago to ensure that name and ID registered on mobile no. matches exactly name and ID of bank account. They gave time to clarify it either with the phone no provider or bank. Everybody had the chance to check even online with line messenger Kbanklive. And you get the answer immediately. You can check it now by typing @checksim in the line messenger.