Absolutely a nightmare company to deal with. Changed my flight so I would have a 16 hour layover in Kuala Lumpur - no thanks. Iâd specifically booked flights with short airport turnarounds. Did it 3 times to me. I cancelled and despite flights not going they still retained every cent including the taxes. No flight, no landing tax. Then they wiped my bookings from their system so I was blocked from any hope of even a partial refund. Iâd rather strap myself to an eagle ðĶ than ever fly with them again.