I think the whole process is a mess. I went to Laos from Thailand to apply for the non-O visa once there I find out you have to submit the application online now there is no in person visits. You need to attach a copy of your criminal record, a health screening and a copy of your Thai bank account with ฿800,000. 
I just got back from Laos and unfortunately now you have to apply for the non-O visa online they do not do it in person. There is a requirement that you must show ฿800,000 in a Thai bank, which is the problem for all of us, we can’t get the bank account without the visa. I’m back in Thailand now and trying to work this out. Good luck everybody.