I installed the app on my phone and stumbled across this receipt thanks. I couldn't find where to login on the website to print it out but all sorted now anyway.
I know Turkish cancelled my mum and dad's in Jan as the airline weren't flying. One of the airlines that were easy to get a full refund off for them. It was probably around 4 weeks before in Dec when their flight was officially cancelled. Best to just call the airline.
if your flights have been officially cancelled by the airline then claim back through your bank. I had flights with Oman air in June and they did not want to refund. When I submitted proof to my bank in UK that Oman had officially cancelled the flight I received my money back within a week.
that was just my experience as to why the online wouldn't work. I thought maybe you could have been the same. It's a pain to have to travel all the way down to Muang Thong for a 2 min job but at least I guess its only once every 3 months
for me, I think it was narrowed down to the fact I got a new passport but my TM7 card (I think it'd called) when I entered the country was on my old passport. Have you changed passport?