It's just normal, some companies or branches go to the advanced school of how to make things difficult π for ferang. They seem to be full of their own self importance.
Sure should like whinging at me. Maybe he's tired listening to the pom at the bar telling everyone how he single handedly saved the worldπ€£. Live and let live.
Centrelink is very clear about pensions and meeting the criteria. The fact that you have worked and paid tax for 40 years means nothing. If you meet the criteria you will receive a pension, it's that simple. Information can be found online everywhere.