Hello everyone,

I have a Bangkok Bank account. I opened it myself at a branch, not through an agent, but I currently don't have a long-term visa. This account has always been functional, and I've been able to log in to the mobile app. However, a few days ago, after I changed my phone, when I tried to log in again, a page appeared asking me to contact the branch. I've heard that Bangkok Bank is currently cleaning up some accounts, but my account has been used for some time and was fully compliant when it was opened. If I visit a branch, is it possible to restore my account access? I've searched through old posts from two months ago, when the situation first began, and I've found conflicting opinions. I'd like to know if anyone has had any personal experience with a similar situation. I'm currently traveling elsewhere in Southeast Asia, and I'm considering whether it's worth adjusting my plans to visit Thailand sooner. Thanks.

Online 90 day report...I am registered successfully from a previous effort, but when I enter my email and password it is not accepting it. When I try to use the forgot my password function, it asked me for a username and my email, but I don't know my username. And I don't see any place to click if you forgot your username. Or where to get help either. Does anybody have any ideas? Thank you very much.