What issues have expats faced with transferring Thai banking apps to new phones?

Several expats have reported difficulties when transferring their Thai banking apps to new phones, particularly with banks like Bangkok and Krungsri. Common issues include problems logging in due to incorrect username and password errors, difficulties with face recognition technology, and considerable delays in customer service responses. Some users suggest that bank information may be tied to the original SIM card, leading to access issues. Experiences vary, with some needing to visit bank branches for assistance.