Of course she doesn't touch it, given the requirement is for the applicant to be outside TH to apply for it. The VAST majority of applicants don't need an agent for that.
Thailand records biometrics, which would match to the same person regardless of passport. That's why they scan your fingerprints at the IO counter at the airport.
well, go spend several hours at Immigration Division 1 with a bunch of papers, only to be turned away to bring more, repeat that the following day, and the day after. Somebody here already posted going through that.