I actually received a email from them, I haven’t called them yet, I was also told in the UK that they would call you back, they told me that is why they are the international department for DWP, how true this is I don’t know
The ask:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.