I didn't realise that bud. Maybe I should be a little more insistent if it happens again. But, tbh it will be like nailing jelly to wall, so a waste of breathe.
mines been rejected a few times, they never specify a reason on the email. I've given up on it as it only takes me 10 minutes to get to IO, and then 5 minutes for the paperwork. Pointless asking IO staff why the ONLINE application was rejected. They just look at you with that sort of 'I haven't got a clue why' look, smile and carryon with what they are doing. 🤣