But do not forget TM 30 was submitting mine yesterday and many people did not have it with them and some others did not have their address details matching what they had on file
There are many AIS outlets maybe try another bit like trying to open bank accounts. Outlets in larger shopping malls maybe are better, failing that other providers
If you are in Thailand perhaps you can find out for yourself by checking other dealers and websites and so on rather than relying on the info of a friend who maybe has a motive