@Jennifer *****

I haven't even seen that option. Apparently since last year they went to this ridiculous facial recognition bs.

@Phil *****

their iPad. They tried to manually login to my account to show me I could have access to it via my pc/webpage which is all I wanted and not mobile banking app. They failed. They can only login via the bank systems computers with my password etc but no other devices. None of it makes any sense to me. I'm definitely going elsewhere after this soon to be week long fiasco. Likely lose the wasted money on their "mandatory insurance" too.

@Phil *****

your missing the entire post. I have no access to my account whatsoever unless I walk into only the branch I opened it in and do it all manually which completely negates having an account to transfer my funds for retirement visa. They obviously have problems when they can't even get it to work or login from their iPad. Thanks for the input though. 🙏

@Phil *****

they did that 4 times while I was there. I get the runaround to delete, reinstall, restart phone, repeat then "ok, go home, try again then come back to branch idle not working". 😡🙄🙄🙄🙄 definitely the worst system I've ever experienced.

@Phil *****

wasted 3 days trying now to no avail with bank reps help at branch. I'll go burn up yet another day Monday.

@Colin *********

yep. I've done all that 20+ times. Branch said 5 people had same issue yesterday but customers got pissed and left. It's a galaxy s22. I cannot use any other phone than mine. Once it's registered on a device if ever, then that's what I'm stuck with unless I create more issues having to go through more paperwork and bs to change number, etc. Blows my mind.

@Colin *********

I've never used facial recognition in my life until now. I prefer passwords. Obviously much better especially considering this failed system.

@Terary *********

they said you can only register it on one device. I only have 1 device. Definitely not worth another $1,200+ for a new phone

@Colin *********

that's been my entire post. It will not allow me to pass facial recognition whatsoever.

@Colin *********

another 2 hours sitting here at local branch and zero results. Turns green and i do the motions but it instantly cuts me off and boots back to beginning to reenter same info again. Talked to 5 people at helpline today with same failed results.