Appears he is in Chiang Mai (Doi Saket). Friend just did his in Chiang Mai, his first extension based on retirement, with no problem. He just followed the list from them. Took him only an hour as it is not very busy here now.
There are 3 new short forms to fill out but they are for everyone doing extensions. 1 for requesting permission of stay, 2nd is list of penalties and 3rd don't remember. About 5 minutes to do them.
If Chiang Mai, I just did my mail in and new receipt returned to me just 3 days ago. Since Chiang Mai has an office at airport road and at Promenada, I used the same Airport address successfully.
The Chiang Mai info may be useful for others in case you are referring to Bangkok mail in.