Contract should, as mentioned above, state you're able to work remotely. In a recent application via London, further information was requested; they asked for work contract even though it had already been submitted. I saw that as a request for clarification of the remote work status/permission, and a further letter from the person's line manager as a specific response to the embassy, dated the day after the request for more information, explaining that not only was the person able to work remotely as stated in their contract, but they had permission from the company to work in Thailand. Also mentioned was that the company has no Thai clients, and derives no income from Thailand.
Application was successful after submission of the extra documentation.
The requests seem to have a generic style so I see that if they're asking for something you've already submitted, they want more detail.
they can deny entry, but they need a legal reason to do that. Escalating to a superior, in this case, showed that the first officer didn’t have one.
Many people go to Vietnam to apply for DTV. It’s nearby, the consulate/embassy process them quickly. I was there recently with a friend of mine who did exactly that. No agents involved. Nothing inappropriate and no questions from immigration on our return to Bangkok.
There was absolutely no justification for this officer’s behaviour and his rudeness was something that could be successfully complained about.
The OP did the right thing throughout the process, from application to approval to entry into the kingdom.
That immigration officer was in the wrong and after she escalated the issue, she wasn’t subjected to further inappropriate behaviour.
It works like this; the company whose service you pay for has staff that meet you either at the gate when you get off the plane (Don Meaung) or by gate number 5 at Suvarnabhumi. They escort you to the fast track immigration lane. You go through and they wait for you on the other side, help you get your bag and if you’ve also booked transport with them, take you to the car.
Fast track only was ฿1200
More for the car service on top if you choose that as well.
It’s all explained on the company websites you find after a search for
You did the right thing in escalating that to a supervisor. You were also polite, stood your ground and have done nothing wrong.
Don’t let one angry person make decisions for you as to where you want to spend your time.
Just to add to this, I usually pay for fast track immigration. Not just to skip the queue but the officers in the fast track lane are usually more experienced and less hassled. Always get a smile too.