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Can tourists use TrueMoney and PromptPay QR effectively in Thailand?

TrueMoney PromptPay Thailand Visa Opening Bank Accounts Digital Payment Options Expat Life in Thailand Foreigners in Thailand

Mar 3, 2025

7 days ago

Thuu **********

ORIGINAL POSTER

If you’re having trouble opening a bank account, I just noticed that TrueMoney now supports PromptPay QR for tourists!

You can now easily send and receive payments using QR.

No need for third-party apps like Moerata or DeepPocket anymore.

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TLDR : Answer Summary

TrueMoney now supports PromptPay QR payments for tourists, allowing for easier transactions without third-party apps. However, users have reported challenges in registration and account verification, particularly for foreigners. Requirement issues include needing a work visa or other documentation to access QR functionalities. Although the app has opened up to foreigners, it has limitations such as a maximum top-up at 7-11 and a necessity for a Thai bank account for full functionality, making it less convenient compared to traditional Thai bank accounts.

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Shane *****

if you have an existing TrueMoney account, then you are good to go. .but they don;t easily register new account NOW and there are many background checks before approval. so, the nature of the problem remains.. and TrueMoney overseas like TrueMoney Malaysia (my country) is not compatible with TrueMoney Thailand..

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Klaus *********

@Thuu *********

thank you for pointing this out! I just tried to scan an PromptPay QR-Code with my TrueMoney App and it worked perfectly 😊!

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Martin **********

Have you guys tried cash?

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Shane *****

@Martin *********

there are places where it is faster and easier to use cashless method. there are food courts in Thailand where they will just accept direct QR payment without the need to buy cash card at the counter, which require queueing. the goal is look for ways to enable foreigners to use the same cashless method as local Thais. so using cash is a moot point.

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Klaus *********

@Martin *********

Sure! But sometimes it’s just better to have options.

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Klaus *********

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Wannikea *********

In the end it's still a dog and pony registration runaround show for a foreigner. Cash top ups, you might as well just keep the 3000 baht cash from the ATM in your pocket. Nothing is gonna be as convenient as a Thai bank account app overall, even tho they don't work at 711.

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Karim *********

The only way to open true money is set up thai driving license. Passport not accepted.

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Jeremy *****

@Karim ********

you aren't helping as shown above what you claim is false 😂😂

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Jeremy *****

@Karim ********

sure sure cool story 😂😂😂😂

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Karim *********

wtf bro. You thing I am lying. Dont let me regret commenting and offering help.

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Jeremy *****

Karim Taznarthelp is offering facts what you have offered is a fairytale and shown in above screenshots to be false information

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Jeremy *****

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Jeremy *****

@Karim ********

it's either a thai ID not license or passport literally only two ways to do it but go on tell us all how you magically used a license that won't even line up with the scan😂😂😂😂

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Karim *********

things get updated from true money, i did it 6 months ago

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Karim *********

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Jeremy *****

Hmmmmmm funny passport not accepted yet it's literally one of 2 options 😂😂😂😂😂😂😂

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Jeremy *****

Cool story seeing how the thai ID and this licenses aren't setup the same and you can't scan a license to do it 😂😂😂

Facts are fun but keep going 😂😂😂😂😂

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Jeremy *****

@Karim ********

sure sure 😂😂😂😂

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Jeremy *****

@Karim ********

sure you did 😂😂😂😂😂😂

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Karim *********

hell yeah

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Karim *********

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Jeremy *****

Karim Taznartfunny as the app dosnt scan a thai drivers license and won't even line up right for thai drivers license only thai ID card not drivers license

And also funny when you setup it gives you option to do passport as a foreigner 😂

Facts are f'in awesome 😂

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Karim *********

unlucky. I verified my true money with thai driver lisence. I feel sorry for you.

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Karim *********

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Thuu **********

ORIGINAL POSTER

@Karim ********

I did set up with passport before. I don’t even have driving license when I did that. Only DTV physical sticker & entry stamp

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Thuu **********

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Daniel ********

You forgot to mention that you need a Thai bank account to transfer money to your True Money app, which you can do using DeepPocket.

Alternatively, you can top up with cash at 7-Eleven, but this incurs fees each time you withdraw money from an ATM, along with exchange rate costs.

These are just short-term workarounds. If you plan to stay for five years on a DTV, you’ll definitely need a proper bank account.

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Pui *****

@Daniel *******

you can top up at any True payment kiosk (mostly in True shops) and can top up as much as you want up to the remaining limit of your True Money account.

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Thuu **********

ORIGINAL POSTER

@Daniel *******

well you don't need TrueMoney if you already have Thai Bank account except for paying at 7-11.

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Thuu **********

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Alex *******

I have true money but when I try to pay with QR code, it tells me that is not available for turist.

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Daniela *********

i also tried to refill my SIM by my credit card and was not possible. Now I have dtac and I can do it

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Daniela *********

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Dany ********

yes i have been telling this many times. truemoney opened up to foreigners mid last year and recently opened more functions.

the downside is that you can only top-up max. 3000 baht in 7-11

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Sara ****

How did you manage to set this up? When I try to scan the QR code, I get the following 😭

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Biff *******

so, is that top up with cash only?

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Dany ********

yes. i didn’t find any other useful solution. the locals can top up with their thai bank. and apparently they dont have the 3k limit per transaction… last time i was holding up a big queue behind me when i did multiple 3k top-ups 🤣

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Biff *******

So people without Thai bank accounts are still limited to drawing cash out, however they currently do that, and using True Money for scans. I suppose it’s kind of useful once you’ve topped up.

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Dany ********

yes once in a while it can be useful. you can also use it to transfer money to a thai bank. thats nice. but a few baht fee and if you need to send large amounts then the 3k top up limit is a problem. and i think you can have a max of 50k inside the wallet.

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Biff *******

I tried to register for True Money a while ago so I could pay for stuff in 7-11 (they won’t let me pay with my Thai bank app or Bangkok Bank debit card) but the registration was too difficult.

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Dany ********

yes me too. but around august last year they opened up for foreigners and a few months ago they made it even easier and added functionality for us. some people find it difficult to upload a second id (thai driving license for example)

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Thuu **********

ORIGINAL POSTER

I believe it's now easier to register than before

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Thuu **********

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Jen ********

I found True Money harder to get and keep than a full bank account 😅

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Thuu **********

ORIGINAL POSTER

yeah, Bank account is better overall. I only use TrueMoney to pay at 7-11 with my Thai Bank card linked

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Travelling ********

When did you get your full bank account and with which bank?

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Paul ****

@Travelling *******

Krungthai end of 2023

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Jen ********

@Travelling *******

This was pre-DTV. Just saying that true money required more thorough documentation and updating them every 6 months. It then rejected my passport for no apparent reason and closed itself with my money!

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Dany ********

its very easy currently. i think for additional functionality you need to upload a second ID like a drivers license.

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Jen ********

It’s more the continual reloading of documents every 6 months that’s the hassle, with them frequently rejected.

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Jen ********

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Mar *****

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Mar *****

True wallet

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Müslüm ********

The application does not appear like this for me. There are only 2 options. Thai ID and foreign passport.

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Müslüm ********

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Müslüm ********

Which app is this?

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Mar *****

I've uploaded my UK driver's Licence twice now hopefully will work this time 🤞🏽...

Not sure it's classed the same as Full banking app but don't mind topping up @7-11 etc or doing a Bank Transfer just to be able to use the Scan pay feature etc

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Dany ********

uk license might not be sufficient. its not even listed there. top up is 3k per transaction

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Mar *****

was hopping under the Alien i.d card ....

I guess maybe have to wait till I get Thai Drivers license next month

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Dany ********

dont you have a local id card from your country?

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Mar *****

passport & driving licence the UK doesn't issue id cards...

Nor do I really want one tbh

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Mar *****

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Steve *******

Registered now.

You need a passport and a second document confirming your identity and/or address to access bank transfers (which is needed for QR scanning a grab driver etc.).

I used my Thai driver's license, but they accept a lot of different documents, including a house registration book or work permit.

Side note: you can't connect your bank account to Truemoney unless you're a Thai citizen. And Bangkok bank debit cards aren't accepted, on top of already having stopped working on Grab and Foodpanda.

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Danza *******

Prompt pay is awesome 🙌 That is fantastic

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Mar *****

Is it really working well for you ...?!?

Asked me to Upload work visa or contract before I can use QR scan prompt pay....

So pretty useless only reason I wanted it ....

Says for Thai Citizens or certain types of Visa Holders etc

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Thuu **********

ORIGINAL POSTER

I think I just uploaded my DTV Visa page or DTV entry stamp last year. I didn't have driving license back then. Now I just noticed I can use QR

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Dany ********

i uploaded my thai driving license as second document and it was an easy process.

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Dany ********

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Yasmin ***********

How does it work? You link it to your foreign bank account or top up before you use?

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Paul *******

True, although I like to point out all options that apply to foreign nationals.

I don't know much about top-up limits for TRUE Money. You seem to be quite well versed, hence your replies on this topic are quite useful.

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Thuu **********

ORIGINAL POSTER

@Yasmin **********

yes you have to top-up or you gonna have to ask your friends who have Thai Bank

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Yasmin ***********

@Thuu *********

OKay, it's not for me, i have thai bank account. Was just curious 🙂

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Yasmin ***********

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Dany ********

@Yasmin **********

top up in 7-11, only real option. max. 3000 baht per transaction

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Pui *****

you can top up at any True payment kiosk (mostly in True shops) and can top up as much as you want up to the remaining limit of your True Money account.

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Dany ********

are you sure? the terminals usualy have a very low limit. did you top up more than 3k in one go? or is the „kiosk“ a real person that will take up to the 50k limit of the wallet?

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Pui *****

I top up at a True payment kiosk every week for over 3 years and often top up 15,000 or more at a time. The kiosk is a machine that looks like an ATM machine.

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Dany ********

and you are a foreigner?

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Pui *****

yes, I am a foreigner

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Dany ********

not sure how you got the account and what type of visa you have. but a year ago it wasnt possible for foreigners to use most functionality for truemoney at all. needed some work permit or whatever.

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Paul *******

Most foreigners living in Thailand hold work permits. Therefore, if this functionality was limited in the past it affected only tourists, retirees and others who don't work here.

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Dany ********

yes but this is a tourist visa group so how good is any reply that relies on work permits? will it help anyone on DTV? no… i bet i cannot topup 15k at a true „kiosk“

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Dany ********

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