I think it's more regulatory than political. The bank was caught out involved in money laundering, and waiving due diligence, and now they are trying to save their reputation, butt, and image.
If you actually sent all this information then possibly it isn't legible, combine the documents for each individual section into a single PDF and upload those PDFs
First understand/research the basic requirements such as entry scheme, funding, and eligible location to apply from. Plenty of plenty of plenty of posts to read to give you more than the basics to get yourself on your way to a successful application.