customer service

Showing 34 questions

This page displays all the results for the Customer Service tag, sorted by the most recent activity. There are a total of 34 questions that have been tagged with Customer Service. Explore the questions to find discussions and information relevant to this topic.
Nov 4, 2024
17 days ago
Nick *******
ORIGINAL POSTER
Medical insurance…

PLEASE ONLY POST IF YOU HAVE PREVIOUS / CURRENT CLAIMS EXPERIENCE.

Would like to hear from members experiences with medical insurance companies. Who have you used that have good customer service and settled your claim without any fuss?

Not sure if we can mention the bad ones due to laws here in Thailand? I’m sure someone will clarify if that can be discussed.

Thanks in advance.
Oct 30, 2024
22 days ago
Terary **********
ORIGINAL POSTER
Monday, I went to Pattaya immigration to get an extension, I was done in 30 minutes. I showed up at/about 9:00AM, nobody was in line. I had almost all of my correct paperwork, I needed a photo copy of my TM30, which they allowed me to go make a copy and come back to the same counter (by that time a few more people came so there was a little line). I got my queue number and waited about 5-10 minutes, I gave the IO my paperwork and about 5-10 minutes later they return my passport.

I am not sure what happened but Pattaya Immigration has changed quite a bit over the pass couple of years. Not only have they done building renovations but "customer service" seems to have been renovated. The last time I did an extension myself, I went to immigration 3 times/days and finally was told I would have to come back on the last day of my visa, I finally paid an agent and got the extension same-day. 3 days + 4000 baht for extension two years ago vs 30 minutes + 1900 for an extension today...

Well Done Pattaya Immigration - THANK YOU

Also noteworthy, I have a long questionable visa history and a new passport, not sure if the new passport helped or not.
Oct 15, 2024
a month ago
Terary **********
ORIGINAL POSTER
I believe many members in this group use and advocate for Revolut?

This is a pretty good story of how security goes wrong. Certainly the victim could have done more to protect themselves but it sounds like Revolut did next to nothing to protect it's customers.

Most certainly any financial service provider should have some security with new accounts and the number of transactions/payments within a period of time.

They save you money because they reduce expenses... Security is apparently one of those expenses
Oct 1, 2024
2 months ago
Nurus **************
ORIGINAL POSTER
Hi everyone..hope u all are well..does anyone know us there any Air China office in Bangkok or pattaya
Sep 17, 2024
2 months ago
Ron ****
ORIGINAL POSTER
Which health insurance companies and plans do you use? How's their customer service? I've been with Aetna/Allianz Ayudhya for a few years and want to change to another one. I'm looking at accident and inpatient only. Thanks
Aug 4, 2024
4 months ago
Glenn *****
ORIGINAL POSTER
BBL Rant

I have the same passport and phone number for two years. I got a new phone and had to log onto my Bangkok Bank mobile banking. Should.be easy, not.

1 login with my passport number

and my birth date. Failed multiple

tries with an error saying the data

does not match.

2. I go to Central on Saturday. A bank

official pulls me aside. He tries

many things to check my data

and finds nothing. Too many errors

says to try again at 01:06 Sunday.

The man asks me to take pictures

of the errors (screenshot are

blocked)

3. I return to the bank on Sunday. The

man says easy fix but I miss my que

number and have to wait again.

turns out new rule that I have to

have a picture taken. Ok. I try again

but fail because I am required

to turn off wifi. Ok but fail again

because my phone number is

wrong but same number for 2

years!

Ok so I have to do a 6 page

document and wait a week to

change my number. However

my signature does match even

after many tries. Looks like a

good match to me.

4. I have to go to my home bank

to fix my signature. Not near to

me but no choice.
Apr 23, 2024
7 months ago
Einat *******
ORIGINAL POSTER
Hi, Can you share experience with SIAM BANK: online application, Eng service on 24/7 Tel-line. etc? Tnx!
Mar 26, 2024
8 months ago
Nanik ********
ORIGINAL POSTER
I had travel plan by Agoda, but because of I can't completed my visa I had canceled all of my travel plan by Agoda on November 15, 2023. Until now I had no receive my refund money from Agoda for Oman air flight cancellation
Mar 22, 2024
8 months ago
Nic *****
ORIGINAL POSTER
We have booked multiple internal flights with both Air Asia and Thai Air. Our personal experience with Thai air was way better than Asia Air. Asia Air weighs every bag and if its even a little over, they checked it and charged for it to be checked. I guess a bit our fault but Thai Air did not do that. The flight was 1 hr late with no update or notification to passengers and these are the smallests seats we have ever been on. My husbands knees are pushed into the seat in front of him. We will stay with Thai Air in the future.
Feb 12, 2024
9 months ago
Jon **********
ORIGINAL POSTER
Morning experts (expats) what’s the best way to cancel 3bb condo internet package I’ve already exceeded 12 month intitial contract. Don’t fancy having to go into branch on my last day unless it’s the only option. Thanks
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