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What issues might arise with receiving a QR code from the Thailand Pass system?

Thailand Pass QR code confirmation Covid-19 vaccination passport Email issues Visa application problems

Nov 8, 2021

4 years ago

Lynnette *******

ORIGINAL POSTER

Read this on the Thaiger about Thai Pass:

The system still does not accept Microsoft email addresses like the popular Hotmail domain, and those who submit with an email address from there will not receive confirmation. Microsoft is said to be working on resolving the problem now.

The Foreign Ministry offered the following suggestions for possible reasons the people are not receiving their QR code after submitting all their information at the Thailand Pass website:

Your email address is incorrect or the account’s storage is full

You have entered the same information or attempted to apply for the Thailand Pass several times

You did not upload a clear and valid Covid-19 vaccination passport

The documents that you submitted do not meet the requirements, like a hotel that doesn’t have RT-PCR testing available, etc.

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TLDR : Answer Summary

The Thailand Pass system currently has issues with Microsoft email addresses, particularly Hotmail, leading to non-delivery of confirmation QR codes. Reasons for not receiving the QR code include incorrect email addresses, document upload problems, or attempts to apply multiple times. Users have also discussed the need for improvements in the system, such as confirming application statuses online.

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Thomas ************

Where and how do you get a vaccine passport in Khon Kaen

4 years ago

Jon *****

Who uses hotmail ?

4 years ago

Lynnette *******

ORIGINAL POSTER

@Jon **********

a lot of people have Hotmail. If they didnt they wouldn't advise that uploads from Hotmail etc dont work.

4 years ago

Jon *****

@Lynnette ******

OK, I don't have one contact that uses hotmail 🤔

4 years ago

Lynnette *******

ORIGINAL POSTER

@Jon **********

obviously if the thai govt explain that their system has a problem with Hotmail and applicants have had issues then people other than you use Hotmail. ( I do)

4 years ago

Jon *****

@Lynnette ******

OK, your choice but stick to Gmail or Yahoo, no issues

4 years ago

Lynnette *******

ORIGINAL POSTER

@Jon **********

I would for Thai Pass. If that's what works. But not exclusively.

4 years ago

Reply to

Lynnette *******

Jonas *************

It would be easy to provide a code online you can type in and check your status....

4 years ago

Lynnette *******

ORIGINAL POSTER

I merely reposted part of an article on the Thaiger saying why some applicants had problems. It also said the thai pass are trying to resolve this.

4 years ago

Los *****

Likely correct, it's quite probable that Hotmail is blocking their mail servers.

Usual resolution is to apply to be removed from their blacklist, that can take a few days.

4 years ago

Jeremy ********

After figuring out all the bugs, thank you to everyone in this group I was able to get my thaipass back in 18 hours…

4 years ago

Michael ********

They also blamed external interferences, anyone but themselves 555

4 years ago

John *******

@Michael *******

Yep - they

never, ever make mistakes.

4 years ago

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