Answered5 years ago
What issues might arise with receiving a QR code from the Thailand Pass system?
Read this on the Thaiger about Thai Pass:
The system still does not accept Microsoft email addresses like the popular Hotmail domain, and those who submit with an email address from there will not receive confirmation. Microsoft is said to be working on resolving the problem now.
The Foreign Ministry offered the following suggestions for possible reasons the people are not receiving their QR code after submitting all their information at the Thailand Pass website:
Your email address is incorrect or the account’s storage is full
You have entered the same information or attempted to apply for the Thailand Pass several times
You did not upload a clear and valid Covid-19 vaccination passport
The documents that you submitted do not meet the requirements, like a hotel that doesn’t have RT-PCR testing available, etc.
The system still does not accept Microsoft email addresses like the popular Hotmail domain, and those who submit with an email address from there will not receive confirmation. Microsoft is said to be working on resolving the problem now.
The Foreign Ministry offered the following suggestions for possible reasons the people are not receiving their QR code after submitting all their information at the Thailand Pass website:
Your email address is incorrect or the account’s storage is full
You have entered the same information or attempted to apply for the Thailand Pass several times
You did not upload a clear and valid Covid-19 vaccination passport
The documents that you submitted do not meet the requirements, like a hotel that doesn’t have RT-PCR testing available, etc.
Answer summary
The Thailand Pass system currently has issues with Microsoft email addresses, particularly Hotmail, leading to non-delivery of confirmation QR codes. Reasons for not receiving the QR code include incorrect email addresses, document upload problems, or attempts to apply multiple times. Users have also discussed the need for improvements in the system, such as confirming application statuses online.
13 repliesnewest first
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Thomas ************
Where and how do you get a vaccine passport in Khon Kaen
Jon *****
Who uses hotmail ?
Lynnette *******
OP@Jon **********
a lot of people have Hotmail. If they didnt they wouldn't advise that uploads from Hotmail etc dont work. Jon *****
@Lynnette ******
OK, I don't have one contact that uses hotmail 🤔Lynnette *******
OP@Jon **********
I would for Thai Pass. If that's what works. But not exclusively. Jon *****
@Lynnette ******
OK, your choice but stick to Gmail or Yahoo, no issuesLynnette *******
OP@Jon **********
obviously if the thai govt explain that their system has a problem with Hotmail and applicants have had issues then people other than you use Hotmail. ( I do)Jonas *************
It would be easy to provide a code online you can type in and check your status....
Lynnette *******
OPI merely reposted part of an article on the Thaiger saying why some applicants had problems. It also said the thai pass are trying to resolve this.
Los *****
Likely correct, it's quite probable that Hotmail is blocking their mail servers.
Usual resolution is to apply to be removed from their blacklist, that can take a few days.
Usual resolution is to apply to be removed from their blacklist, that can take a few days.
Jeremy ********
After figuring out all the bugs, thank you to everyone in this group I was able to get my thaipass back in 18 hours…
John *******
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