Is the Thai SETV system only able to show the first page of uploaded PDFs?

Is it normal that the Thai SETV system only shows the first page of PDFs?

Hey guys,

I’m applying for the Thai tourist visa (SETV) online and I’m really confused about the document upload system.

I’m doing everything from my phone (no computer available), and here’s what happened:

• I uploaded my round-trip flight ticket in one single PDF (page 1 = departure, page 2 = return).

• I also uploaded my bank statement: page 1 with the balance, then the following pages with my transactions for the last 3 months.

• But then I got an email saying that my return flight was “missing” and also that my 3-month transactions were “missing.”

The problem is that when I hit the preview button in their portal, it only shows me the first page of the PDF. I assumed the agent could download and see the whole PDF on their side… but it looks like they only check the first page??

Now I’m stuck because:

• How the hell am I supposed to put a full bank statement (3 months of transactions) into one single page? That’s literally impossible unless I photoshop a collage.

• I already uploaded complete documents, but they still asked me again as if I didn’t.

Is this normal? Can the officers actually download and see the full PDF, or do they really only check page 1? Anyone else had the same issue doing the application from mobile?