They’re supposed to do the TM30 but if they don’t it’s you who has the problem. When entering in to any long term rental contract TM30 should be near the top of any list of requirements you have.
Looks to me like their local partner, who used to squirt the money into the Thai account in minutes (then presumably settle up with Wise later on) isn’t doing that any more. The last few transfers I did could only happen during Thai banking hours and all appeared in my Bangkok Bank account labelled as international transfers as opposed to ‘other local bank’ like they used to.